What is a web app, and does a small business need one?
- A web app is software your staff or customers use in a browser: they sign in, enter something, and the app does the work. If your team retypes the same information from a form into a spreadsheet and then into an email, or customers call to ask where their order stands, an app can usually take that job over.
How is a custom web app different from an off-the-shelf tool?
- Off-the-shelf software makes you work its way. A custom app is built around how your business already runs: your forms, your steps, your paperwork. Coin Pickups' app runs their exact process, from a customer's submission through shipping labels, tracking, the offer and payout.
Can it connect to the tools we already use?
- Yes. Our apps take card payments through Square, create USPS shipping labels and tracking, and send email and text notifications, so nobody copies information from one system to another.
Who can see our data?
- Staff, members and customers each get their own view. Private information is protected by the database itself, not just hidden on the page, so a customer can only ever see their own records.
What happens after the app launches?
- It is watched by Deyo Dash, the same as our websites: it reports its health every day, and its forms are tested to confirm they still deliver. If something breaks, we hear about it first.
